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ITIL ® v2: Managers Certificate: Exam Preparation

Course Code: UA583C      Days: 1
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Course Overview

(IT Infrastructure Library) Service Support and the Service Delivery exams. Passing these two exams leads to the accredited 'Managers Certificate in IT Service Management'. Exam techniques are outlined, the exam case is analysed in detail and possible problem areas within the case are identified per process. Possible questions are discussed in the group. The participant leaves the course with material to better prepare for the exam.

This course has been classified as IT Technical Training.

Audience

Professionals who want assistance with their preparation for the service management examinations.

Prerequisites

  • ITIL Foundations Workshop (H9015S) or ITIL Foundations (H1846S)
  • Passed ITIL Foundations Examination
  • ITIL Service Support U8687C
  • ITIL Service Delivery U8688C
  • ITIL Service Support Book studied (ISBN 0-11-330015-8)
  • ITIL Service Delivery Book studied (ISBN 0-11330017-4)
  • Examination Case received and analysed

Course Outline

Introduction

  • Exam techniques
  • Analysing case studies
  • Study techniques

Case problems

  • Spotting case problems per process
  • Discussing case problems for possible solution directions

Course Program

  • Ongoing recaps
  • Exam preparation

Analysing exam case

  • Group case reading
  • Group case analysis with respect to ITIL topics

Questions

  • Generating possible questions
  • Discussing possible answers


This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.




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