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Course Overview This one day course will enable candidates to fully comprehend the characteristics of key performance indicators (KPIs). Audience All staff responsible for monitoring and reporting the performance of a business unit or organisation, particularly those concerned with: - Corporate level reporting
- Line management issues, reporting and decision making
- Implementation of strategy
- Improvement initiatives such as re-engineering, benchmarking and quality improvement
Skills Gained - Understand the characteristics of key performance indicators (KPIs)
- Appreciate how key result indicators (KRIs), performance indicators (PIs) and KPIs fit together
- Know how to report KRIs, PIs and KPIs in a more practical way
- Identify the critical success factors in your organisation
- Obtain a road map to developing KPIs
- Learn how to cascade measures down an organisation
- Discover which measures will make your balanced scorecard function
Course Outline - What are key performance indicators?
- Revisiting existing performance measures
- How to develop and use winning KPIs
- Brainstorming critical success factors
- Presenting KPIs in a decision-based way
- Designing a dashboard for the Board
- Developing team balanced scorecards
- Marketing strategies to promote KPI development to your senior management team
How to make a booking for the cm65324 course
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