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Course Overview This course will give you a good understanding of the principles of effective performance measurement and benchmarking. Audience Managers involved in introducing a performance measurement system or undertaking a benchmarking exercise and wanting guidance in deciding which measures to choose and the best approach to adopt. The seminar reflects a mixture of commercial and public sector practices, with an emphasis on the commercial. Skills Gained You will gain: - A good understanding of the principles of effective performance measurement and benchmarking
- Insights into how performance measurement systems influence behaviours – for the better and for the worse
- Useful techniques for choosing the right set of measures for your organisation
- How organisations have gone about performance measurement and benchmarking – both well and badly
- Hands-on practice through exercises in which you try out what you have learned in the context of your own workplace
Course Outline - Developing appropriate performance measures out of departmental or corporate goals
- Overview of different performance measurement frameworks, their strong and weak points
- Important practical considerations in planning and implementing performance measurement: what to ensure, what to avoid
- Getting value out of benchmarking - the pros and cons of different approaches - choosing the right one for you
How to make a booking for the cm65325 course
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