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Course Overview Information is the life blood of an organisation. It’s circulation enables people to make effective decisions and solve problems. This interactive course will give you an insight into the fundamentals of communication and help you communicate more effectively, both verbally and non verbally. Practical examples and exercises will help you put the theory into practice. Audience - Those within a customer facing role
- Professionals with responsibility for cascading information, who would like to improve their communication skills
Course Outline - The communications process
- Body language and behaviour
- Questioning and listening techniques
- Building and maintaining rapport
- Leading a conversation
- Individual communication styles
- Impact and benefits
- Personal action planning
How to make a booking for the cm65326 course
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