Critical Behaviours & Cultures

Course Overview

The development of partnering and collaborative programmes is frequently focused towards the blending of company cultures. Delivering customer satisfaction or delight is founded upon organisations going that extra mile in terms of performance. The culture of organisations is then a reflection of their people who influence the overall culture and reflect that culture externally.

In any circumstance where people need to work together to deliver a product or service success largely depends on the behaviours of people involved. Exploiting partnering relationships derives success from integrating business processes and sharing knowledge to create additional value and innovation.

The way in which people interact with each other is a crucial factor in delivering excellence in terms of performance and customer value. It should also be clear that how each behaves and performs their roles in the operations strongly influences the way in which others react in return. Underpinning the CRAFT programme Critical Behaviours are a key element of the relationship management development process. Working together and meeting joint objectives requires individuals, groups and organisations to understand and manage their behaviours.

The aim of this course is to introduce the key concepts of developing the appropriate behaviours, both at the corporate and working level, to support collaborative working relationship.

Audience

This course is relevant to senior Executives and managers involved with developing external relationships; alliance managers, senior procurement managers and key personnel associated with delivering performance through external collaboration.

Skills Gained

• An understanding of why relationships are important to delivering your business strategy and creating the environment for performance and innovation.
• Ability to identify the importance of linkages between business objectives and corporate values strategies.
• An understanding of the crucial impact of effective collaborative leadership and creating the appropriate organisational environment for collaboration.
• Identifying and managing the risks and impacts of behaviour in delivering performance.
• Recognising and improving communications across the organisation to support performance.
• An understanding of the need for developing a trust based environment and effectively managing disputes.
• Defining, monitoring and managing performance criteria for relationships.

Course Outline

Introduction

• Understanding the importance of relationships both corporate and personal to business performance and success.

Objectives and Values

• Ensuring there is synergy between business objectives and corporate values and the dynamics of multiple objectives.

Collaborative Leadership

• Setting the management agenda to deliver performance and establish ownership within an organisation.

Organisational Environment

• Creating the right environment to foster and exploit collaborative relationships.

Risk and Behaviours

• Understanding the risk impacts of behaviours on business performance.

Communications

• Understanding the impacts of communication on organisations and individuals.

Developing Skills

• Developing individual skills that will support and integrated approach both internally and externally.

Trust and Dispute Resolution

• Monitoring the critical catalyst for building relationships and the value of effective dispute management .

Monitoring Relationships

• Organisations and individual change over time which can alter the dynamics and performance.

Conclusions and Close

• Consider next steps.