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Course Overview This training is designed for personnel who want to understand the scripting enhancements introduced with Contact Centre 6.0. It provides a delta view of the differences between developing scripts using Symposium Call Centre Web Client 4.5 and Contact Centre Manager Administration 6.0. This training assumes that the student is already familiar with how to write scripts for Symposium Call Centre Server. Audience Designed for personnel who want to understand the scripting enhancements introduced with Contact Centre 6.0. Skills Gained At the end of this course you will be able to do the following: - Describe the new scripting features of Nortel Contact Centre " Manager
- Identify the new scripting user interfaces
- Describe the functionalities available in the new scripting user interfaces
Prerequisites The following training must be completed before you can take this training: - 0200C or 0200T or 0200W
- 0300C or 0300T or 0300W or 0302C or 0302T or 0302W
- 0340C
- 0325C or 0338C
- 0326C
How to make a booking for the 3003F course
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