First Line Management

Course Overview

From the first step on the management ladder to a giant stride in effectiveness: This powerful, intensive and informative course addresses all the fundamental tools and techniques a new manager or team leader will need, to undertake their role successfully. Participants on this practical course are encouraged to do, reflect, record, review and share. As comfort zones are challenged, clarity emerges and confidence is boosted.

Audience

New managers, team leaders or experienced managers wanting to widen their knowledge of management techniques.

Skills Gained

By the end of the course delegates will be able to:

• Identify the critical factors which influence their performance as managers and those reporting directly to them
• Describe their own interpersonal relationship style and its impact on those they lead
• Be better able to lead the variety of people they manage and control resources
• Understand the communication processes necessary to develop an effective team
• Improve their planning and management of projects and tasks
• Better understand the importance of managing risk and the need for contingency plans

Course Outline

• The role of the manager
• How to achieve your objectives
• Planning for management
• What you manage?
• Pro-actively managing teams
• Default communication and social styles
• Effective management communication
• Your team 'brand'
• Self management tools
• Behaviour and stress management
• Goal setting and time management
• Managing change - making it happen
• Managing people and their differences
• Motivation and delegation
• Conducting effective appraisals
• Key appraisal skills makes participants aware of some of the key skills of effective appraising
• Action planning