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Course Overview Learn how to troubleshoot, disassemble, and reassemble the current models of the IBM ThinkPad product line and their associated docking units. This course is not compulsory for Lenovo certification but it useful for giving hands on experience of the Lenovo products Audience Anyone involved in the installation, configuration, or support of IBM ThinkPad systems, as well as anyone involved in customer or technical support for IBM ThinkPad systems, should take this course. Prerequisites You must meet the prerequisites in order to fully achieve the course learning objectives. - A+ Certification
- IBM Warranty Basics to Technicians (RXW03)
- IBM Mobile Systems (RTC03)
- Technical knowledge and experience with notebook computers and Windows operating systems
- RTC04GB e-learning course
Course Outline - Introduction to IBM ThinkPad problem determination and resolution
- New IBM ThinkPad systems
- Hardware maintenance
- Problem determination and troubleshooting
- Lab introduction
- Online support tools
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