Finance: 11i Customer Data Management Functional Fundamentals

Course Overview

In this course, students will learn the origin and purpose of the Trading Community Architecture (TCA), why it was created and how TCA has evolved. Additionally, this course covers TCAs role in the e-Business Suite Applications and an overview of the Customer Data Hub. Also covered is the functionality of the Customers Online application and the Customer Data Librarian role. Demonstrations and practices reinforce the fundamental concepts.

• Describe Trading Community Architecture
• Understand TCA Key Entities
• Describe Relationship Models
• Describe Customer Modeling

Audience

• Functional Implementer

Skills Gained

• Understanding TCA Best Practices Customer Modeling
• Understanding TCA in the E-Business Suite
• Understanding and using the Classifications Model
• Working with Oracle Customer Online
• Working with the Customer Data Hub
• Working with the Relationship Model
• Working with the TCA Fundamentals
• Using the Customer Data Librarian
• Using the Data Quality Manager
• Using the TCA Data Model Key Elements

Prerequisites

• 11i eBusiness Suite Essentials for Implementers

Course Outline

• TCA Data Model Key Components
• Best Practices Customer Modeling
• Customers Online Overview
• Managing Customer Information
• Classification Model
• Relationship Management
• Customers Online Transactions Viewer
• Customer Data Librarian Certification Assignments
• Merge Request
• Source System Management
• Customers Online File Load
• Customer Data Librarian Import Console
• TCA Bulk Import
• Information Quality Tools
• Customer Data Librarian Party Purge
• D&B Integration
• TCA Address Validation

Follow On Courses

• 11i Order to Cash Fundamentals
• 11i Oracle Receivables Fundamentals

Finance: 11i Customer Data Management Functional Fundamentals / D18394GC10