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Course Overview This course is intended for PC Support staff who need to gain a good understanding of PC Architecture and Operating Systems, or wish to achieve the CompTIA A+ certification. Audience Delegates should be PC literate with some experience of using DOS or Windows. Course Outline A+: Core Hardware Service Technician Exam - Basic Computer Service Concepts
- PC Architecture
- PC Memory Architecture
- Disk System Architecture
- PC Bus Architectures
- Peripheral Devices
- How Printers Work
- Networking Fundamentals
- Installation and Upgrades
- Troubleshooting Techniques
A+: Operating System Technologies Exam - Introduction to Computer Operating Systems
- Using the Microsoft Operating System GUI
- Installing and Using Windows 95/98
- Installing and Using Windows 2000 Professional
- Application Installation and Configuration
- Using and Configuring Additional Peripherals
- Preventative Maintenance
- Configuring Network Software
- Windows and Application Troubleshooting
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