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HP Service Manager 7.x Software: Tailoring

Course Code: HF510S      Days: 5
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England
Hampshire
Hook (RG27) 20/10/08 £ 1,995
Hook (RG27) 08/12/08 £ 1,995
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Course Overview

This 5-day course provides students with the skills needed to effectively use and manage the HP Service Manager 7.x Software product. This administrator level course focuses on how to tailor Service Manager utilities and implementation tools for their environment. This course is 50 percent lecture and 50 percent hands-on lab.

Audience

  • Customers: Administrators, developers, web developers, and managers who are managing the Service Manager 7.x product
  • Channel Partners and HP C&I Personnel: Consultants, system architects, integrators and planners who help customers with Service Manager 7.x implementations
  • HP Engineers: HP personnel who provide pre-sales and post-sales support for Service Manager 7.x

Skills Gained

Upon completing this course you will be able to:

  • Use and administer the interfaces of Service Manager
  • Manage Service Manager and Service Manager users using administrative tools
  • Configure the Service Manager technical environment
  • Create implementation-specific options, forms, menus, scripts, processes, data relations and notifications

You will gain the skills needed to:

  • Customise and configure the Service Manager tool using administrative tools
  • Tailor Service Manager implementations to specific business needs

Prerequisites

HP Service Manager 7.x Software: Essentials (HF509S)

Course Outline

Introduction to Service Manager 7.x

  • Install Service Manager

Development Tools

  • Help System
  • RAD Debugger
  • Revision Tracking

Data Management

  • Loading and Unloading
  • Document Engine

Forms

  • Advanced Format Control

Data Relations

  • Posting
  • Virtual Joins
  • Cascade Updates

Data Retrieval

  • Global Lists

Display Functions

  • Menus
  • Display Applications

Notification

  • Notification Engine
  • Macros

Advanced Functions

  • JavaScript
  • Publish and Subscribe
  • Scripts
  • Wizards

Follow On Courses

  • HP Service Manager 7.x Software: Change Management (HF511S)
  • HP Service Manager 7.x Software: Request Management (HF512S)


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