Administering Cisco Unified Communications Manager and Cisco Unified Messaging (5 Day)

Course Overview

This course focuses on using Cisco CallManager/Communications Manager and other IP telephony components that are connected in LANs and WANs. This course incorporates Unified Messaging to produce competent administrators of the Call Manager and Unity product, up to and including Call Manager Release 5.0. Upon completion of this training course, delegates will be able to configure the various Cisco IP telephony devices, perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain, and troubleshoot the features.

Audience

This course will be beneficial to individuals who are responsible for the planning, design, implementation and administration of Cisco Unity systems and administration of Cisco Call Manager in an IP telephony, corporate messaging systems environment.

Skills Gained

• Select, connect, and configure the various Cisco IP telephony devices
• Configure Cisco CallManager to add users, phones, and Cisco IP Communicator to the Cisco CallManager database by using manual configuration, auto registration, or BAT
• Configure Cisco CallManager to enable features and services to include conferencing, MOH, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, and Cisco IP Phone Services
• Identify the components of the Cisco Unity system, describe their standard and optional features, and explain and how they integrate into a unified messaging system
• Identify the components of the Cisco Unity Connection system, describe their standard and optional features, and explain how they integrate with telephone systems
• Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
• Monitor and maintain a Cisco Unity system using available tools and reporting capabilities

Prerequisites

To attend this course delegates must have the following;

• A working knowledge of Microsoft Windows 2000
• A working knowledge of the Microsoft Exchange 2000 or the IBM Lotus Domino messaging environment
• A working knowledge of the features, benefits, and programming of at least one manufacturer's PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)

Course Outline

Cisco Unified Messaging Overview

• Introducing Cisco Unity
• Understanding Unified Messaging Integrations
• Understanding Cisco Unity Standard System Features
• Understanding Cisco Unity Standard User Features
• Understanding Cisco Unity Optional Features

Introducing Cisco IP Phones

• Cisco IP Phone Overview
• IP Phone Startup Process
• Cisco CallManager Functions

Connecting End-User Devices

• Connecting an IP Phone
• Buttons and Hardware
• Getting Help on a IP Phone
• Device Information
• Modifying DHCP Settings
• Configuring IP Settings
• Configuring VLAN Settings
• Configuring TFTP Options
• Configuring Ports
• Call Statistics Screen
• Vital Statistics
• End-User Training Aids

Configuring Cisco Unified Call Manager to Support

• Use of Partitions and Calling Search Spaces
• Use of Translation Patterns

Navigating Cisco CallManager

• Navigation
• Multilevel Administration Access
• Cisco CallManager Administration Menus
• Manual IP Phone and Directory Number Configuration
• Configuring IP Phone Auto registration
• Adding Users and Customizing User Options
• User Logon and Device Selection
• Call Forward
• Speed Dials
• Cisco IP Phone Services Subscription
• Personal Address Book and Fast Dials
• Message Waiting Lamp Policy
• Personalizing Device and Web Page Locale

Configuring User Features

• Core IP Phone Features Enhanced IP Phone Features
• Working with Softkey Templates
• Call Park, Call Pickup, and Cisco Call Back
• Barge and Privacy
• Cisco IP Phone Services
• Cisco CallManager Extension Mobility
• Client Matter Codes and Forced Authorization Codes
• Using BAT
• Introducing the Bulk Administration Tool

Remote Monitoring, and Troubleshooting

• Monitoring the Cisco IP Phone Remotely
• Troubleshooting the Cisco IP Phone
• Cisco Unity Connection Overview

Introducing Cisco Unity Connection

• Positioning Cisco Unity Connection
• Understanding Cisco Unity Connection Integrations
• Understanding Unity Connection Standard Features
• Understanding Cisco Unity Connection Optional Features
• Cisco Unified Messaging General Setup

Using Cisco Unity

• Using the Cisco Unity AdministratorSetting Up Cisco Unity
• Cisco Unified Messaging Subscriber Configuration

Configuring Global Subscriber Settings

• Configuring Subscriber Accounts and Settings
• Using Call Handlers and Interview Handlers
• Cisco Unified Messaging System Monitoring and Maintenance

Monitoring a Cisco Unified Messaging System

• Maintaining a Cisco Unified Messaging System
• Managing Unified Messaging System Reporting

Labs

• Configuring Cisco Unified CallManager to Support Cisco IP Phones
• Configuring SIP Endpoints
• Using Cisco Unified Call Manager BAT
• Configuring Hunt groups and Call Coverage
• Implementing Calling Privileges and Restrictions
• Configuring User FeaturesConfiguring Cisco Unified Call Manager Extension Mobility
• Configuring Additional Features.
• Monitoring Performance
• Cisco Unified CallManager Dialed Number Analyzer

Administering Cisco Unified Communications Manager and Cisco Unified Messaging (5 Day) / ACCMU