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Course Overview The role of the executive secretary/PA in today's working environment has changed and demands are now created through supporting organisational vision and coping with change. This programme aims to equip participants with the skills and knowledge to improve their personal effectiveness thus contributing to the high performance of their organisation and to achieving sustained professional excellence. Audience - Senior Personal Assistants.
Skills Gained Delegates will be able to: - Recognise how your role is changing and develop strategies to cope with the changes
- Understand the main challenges of management and increase your areas of responsibility
- Develop organisational strategies to improve efficiency and meet business demand
- Communicate effectively with people and situations to obtain co-operation and results
- Apply best practice when running small projects
- Produce reports and impacting presentations
- Use technology to develop personal effectiveness
- Receive a laptop computer
Course Outline - The qualities of an executive secretary to present a positive image
- How to keep abreast of the latest trends and industry updates to improve your personal effectiveness
- Effective time management and organisational skills to increase your efficiency
- Exploring and understanding the man techniques of management and the impact of change in today's organisations
- Techniques of influence and persuasion to obtain co-operation
- How to plan and monitor small projects
- Consultation and negotiation skills
- Analysis, decision making and problem solving
- Business and report writing
- Developing dynamic presentations
- Microsoft PowerPoint
- Microsoft Project
- Advanced Microsoft Word Skills
How to make a booking for the 8SPA course
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