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Course Overview This event is designed to provide a high-level introduction to the ITIL (IT Infrastructure Library) best practice guidance on IT Service Management. Audience This course will be of interest to anyone who is considering the adoption of ITIL in their organisation, or who wishes to know more about the refreshed version of ITIL, v3. Skills Gained Participants will gain an insight into: - Why professional IT service management is important to the business/organisation
- How ITIL based service management fits within established quality standards e.g. ISO9000/ISO20000
- The 5 phases of the Service Lifecycle
- The basic principles and goals of each of the ITIL processes and functions
- The general benefits ITIL based service management brings to IT operations
The session will also include the latest updates on the Version 3 Qualification Structure. Course Outline The course provides a high level overview of the following, with plenty of scope for discussion and questions: Service Management as a Practice The Service Lifecycle: - Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement (CSI)
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the ITILBRIEF course
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