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Course Overview In this course, you will learn to support users running applications on the Microsoft Windows? XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of issues having to do with supporting and configuring applications such as Microsoft? Internet Explorer, Microsoft Outlook? Express, Microsoft Office, and Microsoft Outlook. This course covers the subject areas covered in Microsoft Course MS2262. Audience This course is intended for people who have little or no job experience in the IT industry. Students should have experience working with Windows desktop operating systems and should be A+ certified, or have equivalent knowledge. This course is also intended for people currently working in the Tier 1 job role, and who wish to obtain their MCDST credential. It is likely these students will have the skills covered in this course, but lack the formal education required to pass the exams. Prerequisites The prerequisite for this course is Supporting Users Running the Microsoft Windows XP Operating System and basic experience with: A Microsoft Windows operating system such as Microsoft Windows XP.Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Command-line system-management utilities.Core operating system technologies, including installation and configuration. Introduction to Desktop Application Support - Overview of Desktop Application Support
- Overview of the Windows System Architecture
- Overview of Application Installation
Introduction to Troubleshooting Applications - Troubleshooting MS-DOS-Based and Win16 Applications
- Troubleshooting Win32 Applications
- Troubleshooting Application Compatibility Issues
- Troubleshooting Security Issues Related to Applications
Supporting Microsoft Internet Explorer - Configuring General Settings
- Configuring Security and Privacy Settings
- Configuring Content Settings
- Configuring Connectivity Settings
- Configuring Program and Advanced Settings
- Customizing Internet Explorer
Supporting Outlook Express - Configuring Outlook Express for Email
- Managing Outlook Express Data
- Configuring Outlook Express for Newsgroups
Supporting Microsoft Office - Introduction to Supporting Microsoft Office
- Supporting Office Installation
- Managing Office Security and Recoverability
- Managing Office Language Features
Supporting Microsoft Outlook - Configuring Outlook for Internet Email
- Configuring Outlook for Exchange
- Managing Outlook Data
- Troubleshooting Outlook
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