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Course Overview This course helps customers manage WebSphere-related problems more skillfully within their organizations. Students discuss common scenarios that they may face in their daily activities, and learn methodologies and techniques for problem determination, including the use of online IBM support tools to resolve problems. The course also enables students to effectively communicate with IBM support teams in order to identify a problem and find its solution. Topics include problems associated with product installation and maintenance, database connectivity, security configuration, server start and stop failures, J2EE application deployment, Web requests, JVM tuning and memory management, Web services, and default messaging. Training Paths that reference this course are: - System Administrator skills for WebSphere Application Server V6.1
Audience This course is designed for anyone who works on WebSphere-related applications and projects, including administrators, business partners, ISVs, consultants, and support engineers. Skills Gained After completing this course, students should be able to: - Apply problem determination methodology and techniques
- Identify the symptoms of common problems
- Use problem determination techniques to gather diagnostic data
- Analyze diagnostic data with problem determination tools
- Use the IBM Support Assistant to download tools, search knowledge bases, and submit PMRs
- Communicate effectively with IBM support teams
Prerequisites Before taking this course, students must be familiar with the Windows or Unix operating systems, and should be familiar with WebSphere Application Server administration. The WebSphere requirement can be met by completing an IBM WebSphere Application Server V6.1 Administration course (WA3661GB), or though equivalent experience. Course Outline - Overview of WebSphere Application Server components
- Using the IBM Support Assistant
- Problem determination methodology
- Problem determination tools and techniques
- Introduction to JVM-related problems
- How to troubleshoot hangs
- How to troubleshoot crashes
- Introduction to WebSphere out-of-memory problems
- Database connection and configuration problems
- Connection pool tuning and management problems
- WebSphere security configuration problems
- Application deployment problems
- Application server start failures
- Web request flow and Web container problems
- How to troubleshoot Web services
- Default messaging provider problem determination
- WebSphere installation, update, and migration problems
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