Course Overview
The Cisco(R) Unified Operations Manager and Service Monitor v1.1 course teaches students how to effectively use the suite of Cisco Unified Communications products, Operations Manager, Service Monitor, and Cisco 1040 Sensors to manage unified communications.
The focus of the course is to provide knowledge and practice of various Operations Manager and Service Monitor functions such as viewing unified communications devices, connectivity, alerts, events; running diagnostic tests; and monitoring applications, devices, and service quality of active call streams. Cisco Unified Operations Manager provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting.
Cisco Unified Service Monitor works together with the Cisco 1040 Sensors to report on service quality by monitoring active call streams. Labs are available to reinforce what is discussed in the lecture.
Audience
This course is for network administrators, network operators, and system administrators who need to know how to use the suite of Cisco Unified Communications products in their network environment.
The following are the primary audience for this course:
- Network administrators and operators
- System administrators
Skills Gained
Upon completion of this course, you will be able to:
- Describe what is meant by the term "unified communications" and describe the management space and the Cisco Systems(R) suite of products for managing this space
- Discuss the associated network management needs and challenges
- Understand the various quality-of-service (QoS) metrics and terminology
- Effectively use Operations Manager to:
- Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments based on Cisco CallManager or Cisco CallManager Express
- View IP phones, devices, and logical and physical connectivity
- View alerts and events on the managed devices and run diagnostic procedures
- View service quality alerts and run diagnostic procedures
- Run diagnostic tests and reports on unified communications applications, network devices, and phones
- Notify personnel of alerts and events
- Effectively use Service Monitor to:
- Manage and configure Cisco 1040 Sensors
- Monitor the service quality of active call streams
- Alert personnel of poor service quality conditions
After completing this two-day course, the students will be able to use these products to properly manage Cisco Unified Communication networks, consisting of Cisco CallManager, Cisco CallManager Express, Cisco Unity(R), Cisco Unity Express, and more.
Prerequisites
This course has been written for network administrators, network operators, and system administrators who install, configure, and use Cisco Unified Communications products. Network administrators or operators should have knowledge of these basic areas:
- Network management concepts (SNMP, MIBs, etc.)
- Internet Web browser usability
- TCP/IP networking
- Basic Cisco router and switch configuration (SPAN ports, IP SLAs)
- Basic Cisco Unified Communications architecture
- Basic Cisco CallManager and Cisco Unity configuration principles
- Windows system administration
Course Outline
Module 1: Introduction
- Lesson 1: What is IP Communications?
- Lesson 2: Managing IP Communications
- Lesson 3: Cisco IPC Management Solution
Module 2: Using Operations Manager / Service Monitor
- Lesson 1: Getting Started
- Lesson 2: Preparing OM for Initial Use
- Lesson 3: Monitoring Dashboards
- Lesson 4: Diagnostic Tests
- Lesson 5: Reports
- Lesson 6: Monitoring Call Quality
- Lesson 7: Notification Services
- Lesson 8: Fine Tuning of Polling and Threshold Settings
Module 3: System Administration
- Lesson 1: Planning
- Lesson 2: Preparing Devices for Management
- Lesson 3: Preparing Applications / Services for Management
- Lesson 4: Advanced Security Topics
- Lesson 5: Deploying Cisco 1040 Sensors
- Lesson 6: Server Administration
Lab Outline
- Lab 1: Getting Started
- Lab 2: Preparing OM for Initial Use
- Lab 3: Monitoring Dashboards
- Lab 4: Diagnostic Tests
- Lab 5: Reports
- Lab 6: Managing Call Quality
- Lab 7: Notification Services
