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Course Overview To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimise the Release, Control and Validation processes and gain the skills required to take the ITIL Release, Control and Validation Certification Exam. This course has been classified as IT Technical Training. Course Workshops In this course, workshops provide you with knowledge of the Release, Control and Validation processes. Workshops include: Utilising change management to achieve successful service transition Testing to assure transition quality and integrity Enhancing Service Delivery with knowledge management Applying Continual Service Improvement to RCV processes Audience This course is valuable for those who want to achieve ITIL Release, Control and Validation certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day. Skills Gained You Will Learn How To - Prepare for and take the ITIL Release, Control and Validation Certification Exam
- Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle
- Attain operational excellence by using the Release, Control and Validation processes, activities and functions
- Evaluate the success of Release, Control and Validation by applying key metrics
Course Outline Introduction and Overview - Analysing and exploring the importance of the Service Capability stream
- Service Management as a practice
- The Service value proposition
- How the Release, Control and Validation capabilities support the Service Lifecycle
Core Release, Control and Validation Processes Change Management - Purpose, goals and objectives
- Implementing change with minimum disruption and rework
- Evaluating business, technical and financial aspects
- Achieving successful service transition
- Activities, methods and techniques
- Post-implementation review
- Key metrics to measure success
Service Asset and Configuration Management - Business value of monitoring service transition
- Activities, methods and techniques
- Establishing configuration baselines
- Correlating IT services with need components
- Tracking and reporting asset values
- Establishing metrics that measure success
Service Validation and Testing - How Service Validation and Testing creates business value
- Assuring transition integrity and quality
- The Service V Model
- Fit for purpose : Fit for Use
- Acquiring relevant test data
Release and Deployment Management - Analysing how services are released into production to enable effective use of services
- Planning, scheduling and controlling releases
- Moving to the live environment
- Illustrating the main activities and how they relate to the capability of Release, Control and Validation
- Maintaining information on service deployment
- Defining metrics for process quality
Request Fulfillment and Service Evaluation Analysing how service requests should be handled - Avoiding congestion and obstruction of the normal incident and change mangement processes
- Process scope and objectives
- The triggers, input and output of request fulfillment
Evaluating services against target performance in the context of change - Meeting committed service level performance
- Activities, methods and techniques
- Key metrics to measure success
Knowledge Management - Purpose, goals and objectives
- Enhancing decision support
- Activities, methods and techniques
- Establishing metrics to measure service delivery quality
Roles and Responsibilities - Change management
- Service asset and configuration management
- Service validation and testing
- Release and deployment
- Service desk (fulfillment) and service evaluation
Technology and Implementation Considerations - Technology as part of implementing service management
- Special technology features related to Release, Control and Validation
- Generic requirements and evaluation criteria
- Good practices for implementation
- Challenges, critical success factors and risks
Common Service Activities - Service monitoring and control
- Deming cycle
- CSI techniques
Continual Service Improvement - The relationship of CSI in respect to organisational change
- Implementing an effective CSI programme
- Service reporting
- Cost benefit justification
Follow On Courses - 991 ITIL(R) v3 Intermediate Qualification: Service Operation
- 992 ITIL (R) v3 Intermediate Qualification: Service Transition
- 993 ITIL (R) v3 Intermediate Qualification: Service Design
- 994 ITIL (R) v3 Intermediate Qualification: Continual Service Improvement
- 995 ITIL(R) v3 Intermediate Qualification: Operational Support and Analysis
- 997 ITIL(R) v3 Intermediate Qualification: Planning, Protection and Optimization
- 998 ITIL(R) v3 Intermediate Qualification: Service Offerings and Agreement
- 198 ITIL(R) v3 Service Manager Bridge
- 192 ITIL(R) v2-v3 Foundation Certification Bridge
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the 996 course
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