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Course Overview The ITIL(R) Framework is a source of good practice in service management. ITIL(R) is used by organisations world-wide to establish and improve capabilities in service management. Service management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers. Audience - Individuals who have attended the ITIL(R) Managers Bridge to V3 Expert course, who wish to re-take the exam to improve their previous score
Prerequisites The ITIL(R) Managers Bridge V2 to V3 Expert, Revision and Exam Day is designed to assist individuals who have already attended the Managers Bridge to V3 Expert course, taken the exam, but not gained the required score to pass the exam. Course Outline - Exam hints & tips
- Provision of mock exam questions
- Full exam question investigation and answer rationale
- Review session of key diagrams and schematics
- The Managers Bridge to V3 Expert exam
The course will provide practical advice and guidance on how to prepare to re-sit the exam, including:
How to make a booking for the ITIL23MBREX course
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