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Course Overview This four day course leads to the ITIL Certificate - Service Design. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. Structure The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments. The morning of day four will be devoted to revision and exam preparation. The examination (one hour) will take place after lunch on day four. This course has been classified as IT Technical Training. Audience This course is suitable for individuals who require a detailed understanding of the ITIL Service Design phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. Prerequisites Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate). Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course. Course Outline - Management and control of all Service Design activities
- Management and application of Service Design concepts, inputs, outputs and activities
- Knowledge of Service Design principles and management of Service Design processes
- Control and coordination of Service Design technology related activities
- Justification and control of the organisational and technological issues on Service Design
- Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
Follow On Courses - ITIL3-SS - Service Strategy. (4 days).
- ITIL3-SO - Service Operation. (4 days).
- ITIL3-ST - Service Transition. (4 days)
- ITIL3-CSI - Continual Service Improvement. (4 days).
- ITIL3-MAL - Managing across the Lifecycle. (5 days).
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the ITIL3-SD course
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