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Course Overview IMPORTANT: The syllabi and examinations for this course have not yet been finalised by APMG. The bootcamp combines the ITIL(R) Lifecycle Service Transition and Service Operation courses, covering the lifecycle aspects and the management and control of the activities and techniques within the Service Transition and Service Operation stages of the lifecycle, but not the details of the supporting processes (which are covered in detail in the Capability courses). Additionally the course looks at the concepts of Service Transition and Service Operation as a practice and at the interfaces between them and with the other stages of the ITIL Service Lifecycle. IMPORTANT: Individuals attending this bootcamp should note that due to intensive nature of this bootcamp, some evening work is expected. This bootcamp offers a natural career development path for practitioner staff who already hold the ITIL(R) Foundation Certificate or equivalent. This course has been classified as IT Technical Training. Audience This bootcamp is ideal for individuals who require a deeper understanding of the Service Transition and Service Operation stages of the Service Lifecycle. Skills Gained The purpose of this bootcamp is to obtain knowledge on ITIL concepts and terminology. It looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Transition and Service Operation. It also examines organisational issues including functions, groups and teams, department operational health process structures that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL. The course prepares delegates for the ITIL(R) Lifecycle examinations in Service Transition and Service Operation. Examinations The course forms part of the ITIL(R) Intermediate qualification programme. Delegates attending this bootcamp will be taking both Service Transition and Service Operation examinations. Each examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 65% or more. Each examination is independent. Successful candidates will be awarded 3 credits for each examination towards the ITIL(R) Expert qualification. Candidates who pass both examinations will be awarded 6 credits. Course Outline Topics covered include: Service Transition: - The main principles and objectives of Service Transition
- Challenges, Critical Success Factors and Risks
- Organisational issues concerned with Transition
- Technology considerations related to Service Transition
- The activities commonly performed in the Service Transition arena
- Assessing Critical Success Factors and Managing Risk in Service Transition
Service Operation: - The main principles and objectives of Service Operation
- Challenges, Critical Success Factors and Risks
- Organisational issues concerned with Functions, Groups, Teams, Department & Divisions
- Achieving balance in Service Operations
- Operational Health, Communication and Documentation
- The activities commonly performed in the Service Operation arena
- Improvement of Operational Activities
- Implementation consideration
- Managing Change in Service Operations
- Service Operation and Project Management
- Assessing & Managing Risk in Service Operations
- Operational Staff in Design & Transition
- Planning & Implementing Service Management Technologies
The course also covers the managerial and supervisory aspects of the ITIL processes covered in these stages: Service Transition: - Service Asset and Configuration Management
- Change Management
- Release and Deployment Management
- Service Validation and Testing
- Evaluation
- Knowledge Management
Service Operation: - Event Management
- Incident Management
- Request Fulfilment
- Problem Management
- Access Management
Follow On Courses - Other ITIL(R) Service Lifecycle courses (3-day)
- ITIL(R) Service Lifecycle Bootcamp: Strategy & Design (5-day)
- ITIL(R) Service Capability courses (5-day)
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the LBCTO course
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