How to Create a Configuration Management Database (CMDB) According to ITIL ®

London (EC1)

14/06/10

£

695

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Course Overview

Configuration Management is one of the most necessary but difficult processes to implement if you want to achieve a high level of maturity in IT service management. And, the Configuration Management Database (CMDB) provides a critical resource for almost all other IT service management disciplines. If implemented and managed correctly, the CMDB will provide valuable information about where assets are and how they impact the delivery and quality of IT services. However, there are many obstacles to negotiate and pitfalls to avoid - so good guidance is essential before you attempt this most important project. You've found the right course "How To Create A CMDB According To ITIL Best Practices"!

Audience

• Configuration Managers; Change Managers
• Systems Analysts; Business Analysts; IT Process Designers; Data Architects
• IT Consultants; IT Project Managers

Skills Gained

• Learn how to create a CMDB from our crack consulting team - "the ITIL Experts"
• Learn the critical success factors for defining & building a best practice CMDB
• Learn the critical success factors for deploying & managing a best practice CMDB
• Take away a useful "data model" template and example
• Take away a useful ARCI matrix showing roles & responsibilities
• Take away useful job descriptions to support the ARCI matrix
• Take away an example project plan for creating a CMDB
• Take away a checklist of mandatory & desirable criteria to help select the most appropriate tools to support your CMDB

Prerequisites

While there are no mandatory prerequisites, this is an advanced ITIL workshop which assumes that the attendee is already familiar with general ITIL terms and theory. It is strongly recommended that you have the Foundation Certificate in IT Service management before attending this course.

Course Outline

CMDB Design Considerations

• The differences between Configuration Management theory and reality
• Why Configuration Management and the CMDB needs to be integrated with other key disciplines in IT service management
• The process' dependency on Change Management
• How the CMDB relates to the Service Catalog, Financial Costing, IT governance and Risk Management
• How to define "IT services"
• How to define & build a "data model" for the CMDB
• Good service object modeling design techniques

CMDB Deployment Considerations

• How to identify the right tools to enable Configuration Management
• Technology architecture considerations and integrations
• Data collection and normalization methods
• How to define the critical roles & responsibilities and job descriptions necessary for managing and working with the CMDB (Process Owner, Manager, Distributed Coordinators)
• Understand the dangers of people resisting change; techniques for embedding changes to working practices and validating that they are being followed
• How to build and manage a project plan for creating a CMDB; the Project Charter; scope considerations; data migration techniques; building a high level project timeline.