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Course Overview This course prepares you for the CompTIA A+ Essentials Exam (220-601) and the IT Technician Certification Exam (220-602), the most popular set of exams required to achieve the CompTIA A+ certification. You gain the knowledge to install, configure and optimise personal computer hardware and operating systems, providing you with the necessary skills to take the CompTIA A+ Essentials and IT Technician Exams. This course has been classified as IT Technical Training. Audience Anyone who wants to achieve A+ Certification including government personnel seeking IAT-1 certification to fulfill the DoD 8570.1 Directive. You should have at least six months of on-the-job experience in PC support. Skills Gained - Prepare to pass the CompTIA A+ Essentials and IT Technician Certification Exams
- Identify the fundamental principles, tools and troubleshooting techniques for personal computers
- Apply best practices for configuration and optimisation of personal computers and laptops
- Explore Windows configuration and upgrading options
- Analyse the primary components of networks, cabling and networking protocols
- Recognise computer security techniques to prevent unauthorised access
Hands-on TrainingHands-on exercises and end-of-chapter exam questions prepare you for the A+ Essentials and IT Technician Certification Exams. Exercises include: - Disassembling the PC
- Mapping the motherboard
- POST and examining the PC BIOS settings
- Installing adapter cards
- Configuring a serial ATA hard drive
- Installing Windows XP
- Configuring TCP/IP network settings
Course Outline A+ Exam Overview and Strategies - Purpose and benefits
- Basic exam structure
Identifying and Installing Personal Computer Components Microprocessors - Intel
- Pentium
- Core 2 Duo
- AMD
- Athlon
- Opteron
- Clock circuits
- Cache memory
- Voltage Regulator Module
Identifying motherboard components - CPU and Chipset
- CMOS RAM
- BIOS Flash EEPROM
- Memory slots: DIMM, RIMM
- Integrated I/O connectors
The power supply and display - Testing power supplies
- Display types: CRT, LCD
- Display adapter cards: PCI, AGP, PCIe
Installing and expanding memory - RAM device types: DRAM, SDRAM, DDR/DDR2, RAMBUS
- Packaging formats: DIMM, RIMM, SoDIMM, Micro-DIMM
- Error checking: Parity, non-parity, ECC
PC communication devices - Parallel: EPP, ECP
- Serial interfaces
- USB 2.0
- Network interface cards
- IEEE 1394/Firewire
Data storage systems - Hard drive types: EIDE, PATA, SATA, SCSI
- Partitioning & formatting hard disks
- Optical storage devices
Troubleshooting strategies for PCs - Initial troubleshooting steps
- Diagnostic tools
- Power On Self-Test (POST)
- CMOS setup configuration
Maintaining Portable Computers Identifying components - RAM
- Hard drives
- Input devices
- NICs and Mini-PCI
- Batteries and power considerations
Troubleshooting portable PCs - Cleaning
- Heat
- Protecting from physical damage
- Diagnosing common portable problems
Supporting Printers and Scanners Installing and configuring printers and scanners - Dot-matrix
- Inkjet
- Dye-sublimation
- Laser
- Laser printer and scanner components
Troubleshooting printer and scanner problems - Printer self-test
- External cables
- Printer/scanner interface
Managing Windows Operating Systems Windows architecture - Main system files: BOOT, INI, NTLDR, NTDETECT.COM
- File systems: FAT, NTFS
- Windows registry
Installing and upgrading Windows - Verifying compatibility and minimum requirements
- Identifying valid upgrade paths
- Installing service packs and device drivers
Managing, optimising and troubleshooting - Administering Windows with Event Viewer and Task Manager
- Optimising virtual memory and hard disk performance
- Troubleshooting Windows startup and hardware problems
Fundamentals of Networking Network cabling and protocols - UTP (CAT5, 5e, CAT6), STP, Fiber
- TCP/IP, NETBEUI/NETBIOS, IPX/SPX
Wireless networking - IEEE 802.11a,b,g
- Wireless security: WEP, WPA, WPA2
Internet connection technologies - LAN/WAN, ISDN, DSL, Cable, Satellite
- IP addressing
Computer Security Best Practices Ensuring physical security - Preventing unauthorised access
- Hardware authentication devices
Detecting and fighting malware - Data security with authentication technologies
- Windows security
- Firewalls
Ensuring Safety in the Workplace Safe operating environments - Protecting against Electro Static Discharge (ESD)
- Environmental guidelines
- Hardware disposal procedures
- Preventive maintenance procedures
Communication and Professionalism - Speaking with clear and concise statements
- Employing active listening skills
- Applying effective customer service practices
How to make a booking for the 445 course
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