|
|
Course Overview This qualification covers the Software Asset Management (SAM) processes as described in the SAM module within IT Infrastructure Library (ITILV3) and closely follows the ISO 19770-1:2006 Standard. The qualification also considers the interdependencies between ITIL Service Management principles in general and SAM. The course will provide delegates with a detailed understanding of all the key components of software asset management and be able to return to their organisation and make a significant contribution to the software asset management process. This course will enable delegates to confidently sit the BCS/ISEB Practitioner Certificate in Software Asset Management exam. This course has been classified as IT Technical Training. Audience The course will benefit individuals those already involved in the areas of SAM including IT process/asset managers and software compliance managers. Skills Gained On completion of this course delegates will be able to demonstrate their competence in and their ability to: - Explain the full software asset management (SAM) lifecycle, including associated risks and benefits . Perform an ISO 19770 compliant risk assessment
- Complete a successful business case for implementing SAM . Plan an effective SAM programme including establishing key performance indicators (KPIs) and resource requirements
- Implement SAM with full use of appropriate tools, policies and procedures . Establish and maintain control of SAM with a continuous improvement framework such as Plan-Do-Check-Act (PDCA)
- Implement SAM with full use of appropriate tools, policies and procedures . Establish and maintain control of SAM with a continuous improvement framework such as Plan-Do-Check-Act (PDCA)
Examinations The course fee includes ISEB Examination fees for the Practitioner Certificate in Software Asset Management. At the end of the course delegates will be able to sit a 3 hour examination set by BCS ISEB. The examination comprises 5 questions based on a scenario. Students need to obtain a pass mark of 60%. If a mark of over 80% is achieved, a distinction will be awarded. Prerequisites - A pass in the ISEB Certificate in Software Asset Management Essentials course is mandatory to attend this course
Course Outline Introduction to SAM - The scope of SAM, including benefits, risks and costs
- What is SAM, including the development of SAM and the software lifecycle
- How SAM fits into the organisation's culture, including awareness and training
The business case - Conducting an ISO 19770-1 compliant risk assessment
- Creating an appropriate business case for implementing SAM
Planning for SAM - Establish the scope and size for SAM
- Define all objectives, key performance indicators (KPIs), critical success factors (CSFs) and deliverables
- Identify resource requirements and implementation plans
Implementation - Establish a software policy
- Change controls for SAM tools
- Manage the software licences
- The software audit
- Measure against objectives
- The transition to business as usual (BAU)
Establishing and maintaining control and the software licensing overview - Maintain and monitor the processes
- Establish a method of continuous improvement
- Detecting, escalating and managing exceptions
- What is a licence and when is it required?
- Licence types
- Licence management including handling upgrades
- The distribution chain
Exercises This is a highly interactive 5 day course with at least 50% of the time spent in group exercises working through real life SAM issues and tasks such as: - Carrying out a risk assessment on the business
- Building a business case
- Assessing, categorising and choosing a SAM partner based on quotations received
- Devising a communications plan to go to all staff explaining the SAM project
- Creating a comprehensive 'Request for Information' document to send to the SAM tool providers
- Constructing a full implementation plan for SAM
- Creating a comprehensive set of policies to control usage
- Creating a detailed procedure for the protection and retention of software licences
- Understanding and identifying counterfeit licences
Follow On Courses No follow-on courses have been defined
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the PCSAM course
|
