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Course Overview This course has been classified as IT Technical Training. Administering Cisco Unified Communications Manager (ACUCM) 3 day, instructor-led course that teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Communications Manager 7.0. Audience Administrators performing administrative tasks on Cisco Communications Manager v7.0 Skills Gained After completing this course, the student should be able to: - Select, connect and configure the various Cisco IP telephony devices
- Configure Cisco Call Manager to add users, phones, and Cisco IP Communicator to the Cisco Call Manager database by using manual configuration, auto registration, or BAT
- Configure Cisco Call Manager to enable features and services to include conferencing, MOH, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, and Cisco IP Phone Services
- Identify the components of the Cisco Unity system, describe their standard and optional features, and explain and how they integrate into a unified messaging system
- Identify the components of the Cisco Unity Connection system, describe their standard and optional features, and explain how they integrate with telephone systems
- Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
- Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
- Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
Prerequisites Delegates are required to meet the following prerequisites: - A working knowledge of Microsoft Windows 2000
- A working knowledge of the Microsoft Exchange 2000 or the IBM Lotus Domino messaging environment
- A working knowledge of the features, benefits, and programming of at least one manufacturer's PBX (Cisco Unified Call Manager or Cisco Unified Communications Manager preferred)
Course Outline - Cisco Unified Messaging Overview
- Introducing Cisco IP Phones
- Connecting End-User Devices
- Configuring Cisco Unified Call Manager to Support
- Navigating Cisco Call Manager
- Configuring User Features
- Using BAT
- Remote Monitoring and Troubleshooting
- Cisco Unity Connection Overview
- Cisco Unified Messaging General Setup
- Cisco Unified Messaging Subscriber Configuration
- Cisco Unified Messaging System Monitoring and Maintenance
How to make a booking for the ACUCM V 7 course
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