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Course Overview The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate) The main focus of the course is covered by the Service Transition volume of the IT Infrastructure Library (ITIL) Version 3. The core volume of Service Transition provides guidance on moving new and changed services from design part of the Service Lifecycle to operational part of that cycle. This course has been classified as IT Technical Training. Audience - Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridging certificate and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Master
- Individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
- Anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle
Examinations The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%) IT Infrastructure Library ITIL(R) is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries ITIL (R) is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries Prerequisites - Possession of ITIL V3 Foundation Certificates or ITIL V2 Foundation plus Bridging Certificate
On attending the course please ensure you provide documented evidence that you have either passed the ITIL Version 3 Foundation Certificate or have passed your ITIL v2 Foundation Certificate and Foundation Bridge by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655. Thank-you for your co-operation. Course Outline The Service Transition Course provides information to enable delegates to gain competencies in: - Service Transition Principles
- Service Transition Processes
- Common Service Transition Activities
- Organising Service Transition: Functions
- Technology Considerations
- Implementation Considerations
- Challenges, Critical Success Factors and Risks
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
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