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Course Overview The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate) It is accredited by, and follows the syllabus specified by the APM Group (www.apmgroup.co.uk). The main focus of the course is covered by the Service Operation volume of the IT Infrastructure Library (ITIL) Version 3. The core volume of Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided. This course has been classified as IT Technical Training. Audience - Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridging certificate and who wish to advance to higher level ITIL certifications.
- Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation
- Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle
Examinations The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%) Prerequisites Possession of ITIL V3 Foundation Certificates or ITIL V2 Foundation plus Bridging Certificate On attending the course please ensure you provide documented evidence that you have either passed the ITIL Version 3 Foundation Certificate or have passed your ITIL v2 Foundation Certificate and Foundation Bridge by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. . If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655. Thank-you for your co-operation. Course Outline The Service Operation Course provides information to enable delegates to gain competencies in: - Service Operations Principles
- Service Operation Processes
- Common Service Operation Activities
- Organising Service Operation: Functions
- Technology Considerations
- Implementation Considerations
- Challenges, Critical Success Factors and Risks
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the ITIL3LSO course
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