ITIL ® v3: Managing Across The Lifecycle

London (EC2)

22/03/10

£

1,695

London (EC1)

12/04/10

£

1,850

London (EC1)

10/05/10

£

1,225

London (EC2)

17/05/10

£

1,645

London (EC1)

07/06/10

£

1,850

London (EC1)

21/06/10

£

1,550

London (EC1)

05/07/10

£

1,850

London (EC1)

19/07/10

£

1,225

London (EC2)

26/07/10

£

1,645

London (EC1)

09/08/10

£

1,850

London (EC1)

13/09/10

£

1,850

Berkshire

Wokingham (RG41)

26/04/10

£

1,695

Bristol

Almondsbury (BS32)

24/05/10

£

1,850

Manchester (Greater)

Heywood (OL10)

19/04/10

£

1,225

Heywood (OL10)

19/07/10

£

1,225

Midlands (West)

Birmingham (B5)

26/07/10

£

1,850

Tyne and Wear

Washington (NE38)

09/08/10

£

1,850

Yorkshire (West)

Leeds (LS1)

07/06/10

£

1,850

Wakefield (WF2)

09/08/10

£

1,695

Please click above and we will take care of the rest.

Please click above and we will be happy to discuss the benefits of onsite and bespoke courses with you.

If suitable dates or locations are not available, click this link and we will arrange one for you

Course Overview

This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.

The course completes the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification.

Audience

Delegates are required to have achieved a minimum of 17 credits from any combination of ITIL® V3 units OR a combination of V2 Practitioner and V3 units, including an ITIL® Foundation V3 (SMEV3) Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation (ILFBR))

Skills Gained

This course will be your final step in achieving the ITIL® Expert qualification.

Examinations

The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. Candidates sitting the examination in English and who do not speakEnglish as their first language will be allowed 120 minutes to allow use of a dictionary. The pass mark will be 65% or more.

This course is worth 5 ITIL Expert Credits.

ITIL® is a Registered Trademark of The Office of Government Commerce (OGC).

Prerequisites

Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.

It is recommended that students should complete at least 28 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.

Course Outline

This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:

• Introduction to IT Service Management Business & Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Managerial Functions
• Understanding Organizational Challenges
• Lifecycle Project Assessment
• Understanding Complementary Industry Guidance