Cisco, Prince2, Microsoft, ITIL & ISEB IT Training Courses – CourseMonster
To speak to a training advisor please call
0800 40 848 40
training@coursemonster.co.uk
Browse ITIL Training Courses

ITIL ® v3: Foundation Certificate in IT Service Management (Remotely Assisted Instructional Learning (RAIL)

Course Code: HF422CR      Days: 3
Show all ITIL Courses
Scheduled Dates (sort by: location | date)
Request availability or book by selecting a date:
Europe / International
TBA
TBA 14/04/10 £ 795
TBA 05/05/10 £ 795
TBA 16/06/10 £ 795
TBA 28/07/10 £ 795
Prices exclude VAT.
No suitable dates?
I'd like a different date/location

Please click above and we will take care of the rest.

I’d like an onsite/bespoke course

Please click above and we will be happy to discuss the benefits of onsite and bespoke courses with you.

If suitable dates or locations are not available, click this link and we will arrange one for you

Course Overview

This 3-day RAIL course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL), describing the IT Service Management Lifecycle.

Delivered in the comfort of your own home or office by a real on-line instructor. You will be asked to perform assignments with your net colleagues to help you in understanding the concept and benefits of ITSM.

Note that an optional Exam (HF421MR) is available at an additional cost of GBP 100.00 (Exclusive of VAT).

Audience

RAIL - Remotely Assisted Instructional Learning.

  • Our instructors use a virtual classrooom to deliver this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session.
  • Candidates will be able to fully interact, ask questions etc.. The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband.
  • ANY member of an organisation who is reponsible for the delivery of IT Services.
  • This should include everyone in the IT department (not just operations), plus the people that represent the business and the interests of the business.

Prerequisites

NONE- this course will explain the concept and principles involved in delivering IT Services to a business and is based wholly on best practice, adopted from around the world.

Course Outline

ITIL introduction.

  • Key principles, models and concepts.
  • Service Transition.
  • Architecture & Technology.
  • Roles and Functions
  • Service Operations
  • Revision and Mock Examination

Introduction of the lifecycle stages.

  • Service Strategy.
  • Continual Service Improvement.
  • The Service Lifecycle.
  • Service Design

ITIL Qualification Scheme



This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.




How to make a booking for the HF422CR course
 

CourseMonster books thousands of public training courses, classes and boot camps both in London and throughout the UK including: Berkshire, Birmingham, Bristol, Bournemouth, Bucks, Cambridge, Derby, Devon, Edinburgh, Glasgow, Hampshire, Ipswich, Leeds, Leicester, Luton, Manchester, Middlesex, Milton Keynes, Norfolk, Nottingham, Reading, Surrey, Sussex, Tyne and Wear, Midlands and Yorkshire. Topics range from software to administration and development.