Cisco IP Contact Centre Enterprise Training Course

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Central London

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London (EC1) 20/04/10 £ 1,850

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Course Overview

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.

Audience

Customers
Resellers/Channel Partners
Employees

Skills Gained

After completing this course, the student should be able to:

Explain the IPCC solution concept, components, and interaction of components
Identify new features in IPCC 7.0
Describe IPCC deployment models and their issues
Determining IPCC queuing and routing client options
Design an System IPCC lab and production system
Install, configure, test, and maintain IPCC components
Design IPCC call flows
Creating IPCC script
Use Cisco's standard IPCC deployment tools
Troubleshoot the IPCC solution set

Prerequisites

Delegates are required to meet the following prerequisites:

Attendance of ICMPT1
Attendance of ICMPT2
Attendance of CIPT P1
Working knowledge of Windows 2003 Server, Windows XP
Basic knowledge of SQL Server 2000
Attendance of CRSD (recommended)

Course Outline

IP Contact Centres & Routing
IPCC Components & Concepts
IPCC 7.0 Routing
IPCC Deployment Planning
Enterprise IPCC vs System IPCC

How to make a booking for the IPCCE course

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