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Cisco Unified CallManager Express (CME): Administration

Course Code: CME ADMIN      Days: 2
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London (EC1) 06/04/10 £ 995
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Course Overview

The aim of this course is to give the student the skills to administer Cisco Unified CallManager Express and Cisco Unity Express. This includes Adds, Moves, Changes and Troubleshooting common issues.

Audience

This course is intended for those who have to administer CME and need to set up phones users and mailboxes.

Prerequisites

Delegates are required to meet the following prerequisites:

No prerequisites necessary. However, learners are expected to have a working knowledge of computer software, Windows navigation, and the ability to understand concepts of voice and computer system operation.

Course Outline

1. CME Overview

  • What is IPT
  • IPT Components - Servers, phones, Gateways, Voicemail systems etc
  • IP Phone features
  • IP Phones and the LAN - Boot sequence, network settings, Ports, VLAN's and QoS

2. CME (GUI)

  • Browser Support
  • Navigation and menu structures
  • User Interface

3. CME Command Line (CLI)

  • Accessing CME through Command Line Interface

4. Basic Administration

  • Configure Cisco CallManager to add users and phones to the Cisco CallManager database using manual configuration.
  • Configure Cisco CallManager to enable music on hold, speed dials, Call Pickup, Cisco IP
  • Phone Services, voice mail, Cisco Extension Mobility for new users.
  • Demonstrate the use of these features on Cisco IP Phones.
  • Features- Call Park, Transfer and Hunt Groups
  • Configure call forwarding.
  • Configure Meet Me conferencing and conferencing resources.
  • Configure soft-key and IP phone button templates.
  • Configure IP phone services - fast dials, address book.
  • Understand and configure Extension mobility.
  • Understand and configure Call Pickup Groups.

5. Voicemail Configuration

  • Configuring a Voicemail box
  • Associating VoiceMail Boxes to users
  • Making changes to VoiceMail Boxes

6. Troubleshooting IP Phone Problems

  • Basic steps - physical connectivity, possible user errors
  • Class of restriction
  • Using Switch port information
  • What information to provide for technical support
  • Voicemail issues - MWI reset, out of licensing and deleting users.


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