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Course Overview This 3 day course offers training towards a free-standing Continual Service Improvement qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Continual Service Improvement and is based upon the ITIL v3 core book of the same name. Remotely Assisted Instructional Learning (RAIL) Delivered in the comfort of your own home or office by a real on-line instructor. Our instructors use a virtual classroom to delivery this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session. Candidates will be able to fully interact, ask questions etc... The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband. Audience - The main target group for the ITIL Intermediate Qualification: Continual Service Improvement includes, but is not restricted to, CIOs, CTOs, managers, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
- Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
- The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.
- IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.
- Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules.
This course may also be of interest to:- - Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequiste.
Skills Gained Following the completion of this course, the candidate will know:- - How all processes in ITIL Continual Service Improvement interact with other Service Lifecycle Processes.
- The sub-processes, activities, methods and functions used in each of the ITIL Continual Service Improvement processes.
- Technology and implementation considerations surrounding ITIL Continual Service Improvement.
- The importance of Service Management as a Practice concept and Continual Service Improvement Principals, Purpose and Objective.
- Participants will also gain the knowledge necessary to prepare for the "ITIL Certificate in Continual Service Improvement" examination from EXIN, ISEB or APM Group. This certificate is worth 3 credits in the ITIL Version 3 Qualification Scheme.
- The roles and responsibilities within ITIL Continual Service Improvement and the activities and functions to achieve Service Improvement excellence.
- Challenges, Critical Success Factors and Risks associated to ITIL Continual Service Improvement.
Prerequisites - Challenges, Critical Success Factors and Risks Management.
- Demonstrate between 2 and 4 years of professional experience in the ITSM market place.
Hold one or more of the following certificates: - ITIL(R) V2 - V3 Foundation Bridge Certificate.
It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:- - Service Strategy
- Service Design - Examination candidates should be aware that at least 21 hours or personal study are required.
- Service Transition.
- Service Operations.
- Continual Service Improvement.
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the HF441CR course
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