ITIL® v3: Lifecycle Certificate: Service Strategy: Remotely Assisted Instructional Learning (RAIL)

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Course Overview

This 3 day course offers training towards a free-standing Service Strategy qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Strategy and is based upon the ITIL v3 core book of the same name.

Remotely Assisted Instructional Learning (RAIL)

Delivered in the comfort of your own home or office by a real on-line instructor. Our instructors use a virtual classroom to delivery this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session. Candidates will be able to fully interact, ask questions etc... The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband.

Audience

• All IT management staff involved in planning for or operating IT processes.
• Internal or external consulting staff, helping an organisation plan, implement or improve IT Service Management.
• Internal audit staff that will be responsible for examining or reviewing IT Service Management organisations.
• The course will be of particular interest to staff working or managing an IT Service Strategy role or wishing to include this module as part of their ITIL expert qualification.

Skills Gained

Upon successful completion of this course participants will:-

• Be able to understand the important interfaces between Service Strategy and the other stages within the ITIL Service Lifecycle.
• Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Strategy processes and activities.
• Be prepared to sit the formal ITIL Service Strategy examination.

Prerequisites

Existing holders of the ITIL V3 Foundation Certificate, or an earlier Foundation qualification and an ITIL V3 Foundation Bridge Certificate.

Course Outline

• The main principles and objectives of Service Strategy
• Core concepts and practices in Strategy and organisations applied to Service Management and IT.
• Defining Services and Market Space
• Conducting Strategic Analysis
• Driving Strategy through the Service Lifecycle stages and interfaces to Strategy
• Challenges, Critical Success Factors and Risks
• Technology considerations related to Service Strategy
• The activities commonly performed in the Service Strategy arena
• Assessing Critical Success Factors and Managing Risk in Service Strategy

The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Strategy stage:

• Financial Management
• Service Portfolio Management
• Demand Management

ITIL® v3: Lifecycle Certificate: Service Strategy: Remotely Assisted Instructional Learning (RAIL) / HF437CR