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Course Overview This 5-day course explains the terminology, processes, roles, functions and activities relating to the Service Transition phase of the IT Service Management Lifecycle, based on Version 3 of the IT Infrastructure Library (ITIL). It is one of four "Service Capability" Modules, which are role-based. They offer participants a balanced knowledge of ITIL best practices. The Service Capability series will be of interest to participants who wish to be certified in a deep-level of understanding of ITIL V3 with the primary focus on the process activities and execution throughout the Service Lifecycle. Remotely Assisted Instructional Learning (RAIL) Delivered in the comfort of your own home or office by a real on-line instructor. Our instructors use a virtual classroom to delivery this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session. Candidates will be able to fully interact, ask questions etc... The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband. Audience - IT professionals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organization.
- Operational staff involved in the activities of the following processes and/or functions: Change Management, Release and Deployment Management. Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management.
Skills Gained Upon successful completion of this course participants will understand:- - The activities, methods and functions used in each of the ITIL Release, Control and Validation processes as well as the process roles and responsiblities.The importance of the Release, Control and Validation capabilities in realising successful service transition.
- Continual Service Improvement as a consequence of the ITIL Release, Control and Validation processes and functions.
- Participants will also gain the knowledge necessary to prepare for the "ITIL Certificate in Release, Control and Validation" examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL Version Qualification Scheme.
The importance of the concept of Service Management as a Practice. How to use Knowledge Management to enhance ongoing decision support and service delivery capability. How the ITIL Release, Control and Validation processes interacts with other Lifecycle processes. The technology and implementation consideration, as well as the challenges, critical success factors and risks surrounding ITIL Release, Control and Validation. Prerequisites Demonstrate between 2 and 4 years of professional experience in the ITSM market place. Hold one or more of the following certificates:- - ITIL(R) V3 Foundation Certificate in IT Service Management
- ITIL(R) V2 - V3 Foundation Bridge Certificate
It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:- - Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
Examination candidates should be aware that at least 12 hours of personal study are required.
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the HF429CR course
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