ITIL® v3: Lifecycle Certificate: Service Design: Remotely Assisted Instructional Learning (RAIL) Training Course

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TBA 11/05/10 £ 995

TBA 21/07/10 £ 995

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Course Overview

This 3 day course offers training towards a free-standing Service Design qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Design and is based upon the ITIL V3 core book of the same name.

Remotely Assisted Instructional Learning (RAIL)

Delivered in the comfort of your own home or office by a real on-line instructor. Our instructors use a virtual classroom to delivery this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session. Candidates will be able to fully interact, ask questions etc... The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband.

Audience

All IT Staff, system and network administrators, application design and support staff, managers and executives who are responsible for the delivery and support of IT services in an organization.
The course will be of particular interest to staff working or managing an IT Service Design role or wishing to include this module as part of their ITIL expert qualification.

Prerequisites

Existing holder of the ITIL V3 Foundation Certificate, or an earlier Foundation qualification and an ITIL V3 Foundation Bridge Certificate.

Skills Gained

Upon successful completion of this course participants will:-

Be able to understand the important interfaces between Service Design and the other stages within the ITIL Service Lifecycle.
Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Design processes and activities.
Be prepared to sit the formal ITIL Service Design examination.

This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.

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