ITIL® v3: Lifecycle Certificate: Service Operation: Remotely Assisted Instructional Learning (RAIL)

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Course Overview

This 3-day course offers training towards the free-standing Service Operation qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Operation and is based upon the ITIL v3 core book of the same name.

Remotely Assisted Instructional Learning (RAIL)

Delivered in the comfort of your own home or office by a real on-line instructor. Our instructors use a virtual classroom to delivery this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session. Candidates will be able to fully interact, ask questions etc... The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband.

Audience

• All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.
• The course will be of particular interest to staff working in or managing an IT Service Operation department or wishing to include this module as part of their ITIL Expert qualification.

Skills Gained

Upon successful completion of this course participants will:-

• Be able to understand the important interfaces between Service Operation and the other stages within the ITIL Service Lifecycle.
• Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Operation processes, functions and activities.
• Be prepared to sit the formal ITIL Service Operation examination.

Prerequisites

Existing holders of the ITIL V3 Found an earlier Foundation qualification and an ITIL V3 Foundation Certificate, or Foundation Bridge Certificate. Candidates should have read the Service Operation book.

ITIL® v3: Lifecycle Certificate: Service Operation: Remotely Assisted Instructional Learning (RAIL) / HF440CR