ITIL® v3: Lifecycle Certificate: Service Transition: Remotely Assisted Instructional Learning (RAIL)

Scheduled Dates (sort by: location | date)

I'd like a different date/location

Please click above and we will take care of the rest.

I’d like an onsite/bespoke course

Please click above and we will be happy to discuss the benefits of onsite and bespoke courses with you.

If suitable dates or locations are not available, click this link and we will arrange one for you

Course Overview

This 3-day course offers training towards the free-standing Service Transition qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Transition and is based upon the ITIL v3 core book of the same name.

Remotely Assisted Instructional Learning (RAIL)

Delivered in the comfort of your own home or office by a real on-line instructor. Our instructors use a virtual classroom to delivery this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session. Candidates will be able to fully interact, ask questions etc... The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband.

Audience

The target group of the ITIL® Expert Qualification: Service Transition Certificate is:

• Individuals who require a detailed understanding of the ITIL® Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
• IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved.
• Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the six prerequisite modules.
• Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the six prerequisite modules.
• Individuals seeking progress towards the ITIL® Individuals seeking progress towards the ITIL® Expert is a prerequisite.

Skills Gained

Upon successful completion of this course participants will:-

• Be able to understand the important interfaces between Service Transition and the other stages within the ITIL Service Lifecycle.
• Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Transition processes and activities.
• Be prepared to sit the formal ITIL Service Transition examination.

Prerequisites

• Existing holder of the ITIL V3 Foundation Certificate, or an earlier Foundation qualification and an ITIL v3 Foundation Bridge Certificate.
• Candidates should have read the ITIL V3 Service Transition book.

ITIL® v3: Lifecycle Certificate: Service Transition: Remotely Assisted Instructional Learning (RAIL) / HF439CR