Course Overview
Cisco Unified Communications Integration™ for Microsoft Office Communicator (CUCiMOC) v1.0 is a 2-Day course that prepares you for directly integrating Microsoft Office Communicator with Cisco Unified Communications Manager. The course explores and compares both Microsoft and Cisco Unified Communications solutions in term of components, architecture, and advantages, followed by the explanation of the earlier integration option between the two solutions via Cisco Unified Presence Server (CUPS). Finally the course will focus on the new approach of connecting the Microsoft Office Communicator directly with a Cisco Unified Communications solution via CUCiMOC application.
Audience
The course is recommended for both Presales Engineers and System Engineers who are responsible for the design and deployment of Cisco Unified Communications solutions in a Microsoft environment.
Skills Gained
After you complete this course, you will be able to:
- Explain and compare both Microsoft and Cisco UC solutions in term of architecture,components, and strength.
- Explain various Cisco UC and Microsoft UC Integration options
- Explain CUCiMOC and CUCiMOC features, its architecture, and requirements
- Configure both Microsoft UC and Cisco UC solutions for integration
- Install and Configure CUCiMOC and test its features
Prerequisites
Delegates should meet the following pre-requisites:
- Have a good understanding of Cisco Unified Communications Manager deployments
- Have a Basic Understanding of Microsoft Active Directory
Course Outline
Overview
Exploring native Cisco UC Presence Solutions
- Native CUCM Presence (BLF Speed dial and Call List Presence)
- CUCM, CUPS, and CUPC
Exploring Cisco UC Solutions with Microsoft Integration Options
- Dual-forking approach (CUCM, CUPS, OCS, MOC)
- Direct approach (CUCM, OCS, CUCiMOC)
Evaluating Cisco UC and Microsoft Integration Options
Describing CUCiMOC and CUCiMOC Features
Understanding CUCiMOC Design and Solution Architecture
Understanding Server and Desktop Requirement
Deployment Strategies:
- Using Batch Files
- Using Microsoft Group Policies
- Using Third-party Software
Planning to Install CUCiMOC
Deployment of CUCiMOC
Configuring Active Directory Server and OCS Server for CUCiMOC
Configuring CUCM Server for CUCiMOC
Configuring Clients for CUCiMOC
Installing CUCiMOC
- Using Batch Files
- Using Group Policies
CUCiMOC Dial Plan
- E.164 format
- Non-E.164 format:
- Using Dial Rules
- Using OCS Normalization Rules
Exploring CUCiMOC Features
Outgoing and Incoming calls
Phone presence information for MOC contacts
View Recent phone activities
Call Control Features (Hold, Transfer, Park, Merge, Send IM from a call, etc)
Call Display Features
Status and Error Reporting
Conversation History and Integration with Microsoft Outlook
CUCiMOC Desktop Integration (Click-to-call from MS Office Suite, Dial from Clipboard)
Using CUCiMOC with Cisco Unified Mobility (Transfer and Hand-off feature)
