Building Excellent Working Relationships

London (EC2)

18/03/10

£

425

London (EC2)

16/06/10

£

425

Bristol

Bristol (BS1)

13/07/10

£

425

Cheshire

Warrington (WA2)

19/05/10

£

425

Leicestershire

Leicester (LE3)

03/08/10

£

425

Manchester (Greater)

Manchester (M22)

19/08/10

£

425

Midlands (West)

Solihull (B90)

11/05/10

£

425

Yorkshire (South)

Sheffield (S11)

10/06/10

£

425

Yorkshire (West)

Leeds (LS12)

22/04/10

£

425

Edinburgh

Edinburgh (EH12)

03/06/10

£

425

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Course Overview

Why is it that there are some people that we just don't seem to hit it off with easily, whilst with others we manage to create rapport with ease? Why do we sometimes find it difficult to relate to others and to understand their point of view? Sometimes it even feels that we could be talking another language.

As the workplace becomes more culturally, behaviourally and educationally diverse, more versatile interaction is essential to the success of the organisation. Building Excellent Working Relationships helps participants identify their own style and the styles of others, and how to use this knowledge to develop for more effective and productive working relationships. Each person is profiled as part of the course.

CPD Value 5.5 Hours

CPD = Continuous Professional Development (this course is approved for CPD by the Law Society and meet the standards expected of all professional bodies).

Audience

Anyone who needs to be able to understand or influence the behaviour of others in order to communicate effectively with that person. This includes:

• All managers, irrespective of experience
• Consultants
• Team leaders
• Supervisors
• Project managers
• Customer service staff

Skills Gained

• Become more influential and persuasive
• Develop the ability to create the appropriate behaviour at will
• Present ideas, concepts and proposals clearly and memorably
• Build more effective relationships
• Add impact and memorability to their messages
• Improve trust and rapport through enhanced awareness and behavioural versatility
• Improve productivity and results
• Lower tension and avoid conflict

Course Outline

• Objectives
• Why do we naturally get on better with some people than others? (Exploration of participants' feelings and level of comfort with co-workers, team members and all people with whom they interact. What is the level of rapport they think that they share with them?)
• The meeting; what worked well? And what didn't? (Pre-recorded video of a meeting, followed by discussion)
• Which of these people do you feel most comfortable with? (Pre-recorded videos of interviews, followed by discussion. Who would you get on with? Why?)
• What's your preferred communication style? (Participants complete short questionnaire to learn their own behavioural style)
• The Rapport Model (Introducing the four different styles of behaviour and it's importance in the communication process)
• How to use the Rapport Model to influence decisions (Pre-recorded videos of interviews, to deepen the understanding of what is important to the four different styles)
• How to use the Rapport Model to identify someone's style (Participants get to use their new-found knowledge by interviewing an individual to ascertain his communication style, using the Rapport Model)
• Doing business the other person's way (Working outside your comfort zone - your first chance to practice!)
• Other ways of using the Rapport Model (Applications for telephone, email and presenting, as well as how to use it to deal with tension and stress in the sales process)
• The power of using versatile behaviour for subtle influencing (If the Rapport Model is the tool, then Versatility is the skill of using it. Planning and skill practice session to change behaviours to get successful outcomes)
• Summary and close