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ITIL® v3 Expert: ITIL v2 Managers to ITIL v3 Diploma: Bridge (RAIL)

Course Code: HF436CR      Days: 4
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Course Overview

This 4-day course provides a management-level update on ITIL V3. It covers those things that are new at ITIL V3 and those things that have significantly changed since ITIL V2. It will prepare students for the ITIL V2 Managers to ITIL V3 Diploma examination -and successful candidates will be awarded the new ITIL V3 Diploma.

Remotely Assisted Instructional Learning (RAIL)

Delivered in the comfort of your own home or office by a real on-line instructor. Our instructors use a virtual classroom to delivery this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session. Candidates will be able to fully interact, ask questions etc... The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband.

Please note that an optional Exam (HF436M) is available at an additional cost of GBP 105.00 (Exclusive of VAT).

Audience

  • Holders of an existing Manager's certificate in IT Service Management, who wish to update their skills and knowlesge to ITIL V3, and obtain the ITIL Diploma.

Skills Gained

Upon successful completion of this course participants will be able to:-

  • Gain the knowledge necessary to prepare for the "ITIL V2 Managers to ITIL V3 Diploma" examination from EXIN, ISEB or APM Group.
  • Service Management as a Practice.
  • New and Changed Gerneric Concept and Definitions.
  • Roles and Organisation.
  • Implementation Considerations.
  • ITIL Qualification Scheme.
  • Gain a good management-level understanding of the ITIL V3, including all aspects of the ITSM lifecycle.

Prerequisites

  • Candidates must already hold the Managers Certificate in IT Service Management.

Course Outline

  • The Service Lifecycle.
  • New and changed processes.
  • Technology and Architecture.
  • Complementaty Industry Guidance.
  • Mick examinations.


This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.




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