ITIL® v2: Managers Certificate in IT Service Management: Exam Preparation (RAIL - Remotely Assisted Instructional Learning)

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Course Overview

(IT Infrastructure Library) Service Support and the Service Delivery exams. Passing these two exams leads to the accredited 'Managers Certificate in IT Service Management'. Exam techniques are outlined, the exam case is analyzed in detail and possible problem areas within the case are identified per process. Possible questions are discussed in the group. The participant leaves the course with material to better prepare for the exam.

Remotely Assisted Instructional Learning (RAIL)

Delivered in the comfort of your own home or office by a real on-line instructor. Our instructors use a virtual classroom to delivery this course - a break of 10-15 minutes is normally taken after each 1 or 2 hour session. Candidates will be able to fully interact, ask questions etc... The instructor will use slides and a whiteboard to deliver - just like being in a classroom. All you need is a headset and broadband.

Audience

Professionals who want assistance with their preparation for the service management examinations.

Prerequisites

• ITIL Foundations Workshop (H9015S) or ITILFoundations (H1846S)
• Passed ITIL Foundations Examination
• ITIL Service Support
• ITIL Service Delivery
• ITIL Service Support Book studied (ISBN 0-11-330015-8)
• ITIL Service Delivery Book studied (ISBN 0-11330017-4)
• Examination Case received and analyzed

Course Outline

Introduction:-

• Exam techniques Analyzing case studiesStudy techniques.

Case problems:-

• Spotting case problems per process.
• Discussing case problems for possible solution directions.

Course Program:-

• Ongoing recapsExam preparation.

Analyzing exam case:-

• Group case readingGroup case analysis with respect to ITIL topics.

Questions:-

• Generating possible questions. Discussing possible answers.

ITIL® v2: Managers Certificate in IT Service Management: Exam Preparation (RAIL - Remotely Assisted Instructional Learning) / UA583CR