Process improvement to raise performance

Course Overview

This new workshop is designed to give participants a thorough grounding in the practical techniques and methodologies of process improvement, thereby enabling them to enhance team and organisational performance.

Audience

For anyone who needs practical tools to identify, map and improve their work processes to raise team or organisational performance.

Skills Gained

• Understand the importance of effective processes to achieve results
• Learn how to identify and define your processes
• Acquire the tools and techniques to map your processes in order to identify where improvements are required
• Understand how to improve your processes so that people can implement change to raise performance

Prerequisites

None

Course Outline

• Process identification
• The importance of processes
• Defining a process
• Types of processes
• Identifying a process and its key players
• Methodologies
• Process mapping
• Factors to take into account in deciding where to start
• Project definition: objectives, stakeholders, scope, risks
• Examining inputs, outputs, measures and controls
• Process layers and interfaces: how far do we go?
• The flowchart method of process mapping
• Practical mapping exercise:
• tools and techniques;
• questioning and interviewing;
• group facilitation;
• drawing;
• onfirming and agreeing a map;
• reviewing the results - agreeing measures and improvements

Process improvement

Criteria for change - gaps, blockages, repetition, overlaps

Implementation of different types of change

Measurables and outcomes

Mapping and agreeing the new process

Implementing the new process

Monitoring and review progress

Case study exercise

Identifying, mapping and improving a process. This will be an interactive study to demonstrate each element of the programme and how to put it into practice

Summary and action plan

Process improvement to raise performance / BPRIM