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Course Overview This practical and highly interactive drama based workshop provides tried and tested methods for tackling problems with peoples behaviour and work performance. Prerequisites None Course Outline - Identify the problem
- How to identify the real issue
- Establish a goal
- Creating options for going forward.
- Dealing with "problem" people
- Getting them to own the problem
- Coaching them to find a solution
- Setting action plans to get results
- Creating new habits
- Learn how new habits are created
- How to motivate people to make changes
- Deal effectively with recurring issues
- Handling Emotions
- Recognising how conflict occurs
- Handling your own emotions
- Responding to emotional behaviour effectively
- How behaviour impacts on others
- The self fulfilling prophesy
- Transactional analysis
- Influencing others positively
- Put theory into practice
- Plan how to deal with your own problem people
- Practise the tools you need to get change
- Create your own action plan for when you return to the work place.
- Course benefits
- This course is about the "how to" rather than the "what to"
- How to give bad news
- How to deal with difficult behaviour
- How to plan what to say and how to say it
- Put theory to work to see what gets the best results for your problem situations.
- Gain the confidence to deal with emotional behaviour
How to make a booking for the CHPPT course
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