Management Skills: Managing People Problems

Course Overview

This is a fun and interactive drama-based workshop which focuses on the issues that participants bring with them. The course explores a number of different approaches to dealing with people and how these can be practically applied. Time is also spent considering the typical people problems that can occur for managers and on developing some strategies for tackling these.

Audience

For managers, team leaders and supervisors. It is suggested that those attending should have had some previous team leadership training.

Skills Gained

• Identify the impact of verbal and non-verbal communication
• Effectively apply a model for dealing with difficult behaviour
• Identify the formal and informal stages of the discipline process
• Recognise the behaviours associated with Transactional Analysis
• Describe the impact of aggressive/passive behaviour on self and others
• Handle difficult situations more effectively
• Put the theory to work to get the best results for your problem situations

Course Outline

• How to identify the problem behaviour
• Whose problem is it?
• Separating the behaviour from the person
• Effective communication
• How to deliver effective feedback
• Developing a framework for dealing with difficult behaviour
• Practical sessions
• When/how do we use discipline?
• An introduction to Transactional analysis
• Practical sessions
• Action planning.

Management Skills: Managing People Problems / CHPPT