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Course Overview This course is designed to help support staff identify areas of their jobs where time is wasted and what actions are necessary to alleviate the problem. Skills Gained - Save time and work more efficiently
- Plan the day more effectively and prioritise the workload
- Control interruptions and deal with paperwork effectively
- Deal with telephone calls and take accurate messages
- Derive maximum benefits from meetings which you organise or attend
- Change current ways of working to ensure maximum productivity
Prerequisites Contact us for details. Course Outline - Identifying problem areas: what are the current time-wasters and difficulties that prevent good time management?
- Organising your workload
- Prioritising your work through realistic planning and allocation of time for tasks
- Effective use of diaries and bring-forward systems
- Coping with interruptions and demands from others- negotiating and saying no assertively
- Controlling paperwork - cutting the clutter and filing
- Understanding the clear desk policy
- Developing a check list for the effective use of the telephone and relaying accurate messages to others
- Getting the best from meetings - identifying participants responsibilities
- Working with others: assisting them to plan and organise their working day
- What can your manager/supervisor do to assist you?
- Making a realistic plan to take back to the workplace and using techniques learned in the course to prioritise your action plan against realistic deadlines
How to make a booking for the TM-SS course
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