Management Skills: Middle Manager Development

Course Overview

Meet the needs of the business and their staff. Develop strategy and implement changes. Develop their direct reports. Enhance leadership skills. Resolve business process problems effectively.

Audience

Middle managers who manage staff through other leaders, either first-line managers, supervisors or team leaders.

Course Outline

• Self Appraisal:management questionnaire to identify strengths and weaknesses
• action plans developed
• improving managerial appearance -the attributes.

• Communication:impact
• questioning
• developing confidence
• team briefing
• interpersonal techniques.

• Motivation And Leadership:the role of the manager
• motivation from personal goals
• communication
• group motivation
• leadership style
• authority
• attributes of a leader.

• Working With Groups:group objectives
• a clear understanding of working standards
• the size of working groups
• building teamwork
• grievance procedures
• the encouragement of new ideas
• group consultation.

• Problem Solving:types of problems
• planning and the principal stages of the process
• problem analysis.

• Performance Management:communicating your vision
• planning and target setting
• team performance.

• Staff Development:coaching techniques
• effective delegation
• counselling staff
• identifying training needs.

• Delegation:the meaning and advantages of delegation
• identifying activities to be delegated
• selecting appropriate staff
• barriers to effective delegation.

Management Forum:individual difficulties discussed and action agreed.

Action Plan:participants plan and discuss what they will actually do upon their return to work

Management Skills: Middle Manager Development / CM4250