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Course Overview Clarify the managerial role. Increase personal effectiveness. Enhance communication skills. Improve the effectiveness of their own team. Use a variety of management skills and techniques to achieve results. Prerequisites Those who have been in a first-line management role for some time and who wish to enhance their current skills. Course Outline - The Responsibilities of Management: role of the manager
- communicating with staff, customers and peers effectively.!
- Personal Awareness: personal authority
- recognising the effect you have on others
- predicting behaviour.
- Teamwork: characteristics of effective teamwork
- managing conflicts
- strengths and weaknesses
- effective communication within the team.
- Trust, Motivation and Leadership: manager as leader and motivator
- motivation from personal goals
- communication
- group motivation
- leadership style
- authority
- attributes of a leader
- job satisfaction
- job enrichment.
- Managing Change: creating a positive climate for change
- implementation strategies
- evaluation methodologies.
- Delegation: meaning and advantages
- identifying activities to be delegated
- selecting appropriate staff
- barriers to delegation
- the link between delegation and leadership style.
- Performance Management: structuring employee expectations
- communicating your vision
- planning and target setting
- evaluating performance
- individual potential.
- Staff Development: coaching techniques
- transforming employee potential
- coaching styles
- consultative feedback.
Problem Solving: tools and techniques to facilitate both logical and creative solutions. Action Plan: participants plan and discuss what they will do on return to work.
How to make a booking for the First-Line course
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