Interpersonal Skills (Advanced)

Course Overview

As both work activities and organisational structures change rapidly, the need for each of us to be working at the peak of our effectiveness has increased. Having constructive relationships with customers, clients and colleagues is important if we are to achieve successful outcomes in business. This course is designed to equip individuals with a greater sense of self-awareness and enhanced relationship skills in order to be more effective in working relationships.

Audience

For anyone who wishes to enhance their skills to improve relationships positively.

Skills Gained

• Identify your personal styles and their impact on others
• Analyse different strategies to deal positively with others and build effective working relationships
• Use different techniques to increase your self-confidence
• Understand different models and how to apply them to improve interaction
• Use practical methods to reduce stress in yourself and others
• Influence others to see your point of view
• Understand how to manage frustration and anger in yourself and others

Course Outline

• Perception - understanding why the way we see the world may not be the same as others see it
• Striving for conscious competence: where are we in the model?
• Map Your World: a model of perception
• What are the patterns of thinking?
• Appreciating difference; using Meta-programmes to identify thinking styles
• Understand how to develop greater tolerance and understanding to deal with differences
• The ok "corral": a model of interpersonal dynamics
• Sending the right message and awareness of the impact of our communication
• Identifying the rights of assertiveness: how to be more powerful without becoming more aggressive
• The skills of assertiveness and saying no
• Building rapport through 'matching' and 'mirroring'
• Managing conflict: frustration and anger - how and why do these happen?
• How we respond to conflict: destruction to artistry
• The techniques to move from conflict to collaboration
• The art of giving constructive feedback
• Managing your emotions: personal skills and interpersonal skills
• Practical work throughout the course to practise the tools and skills covered including the giving and receiving of constructive feedback.