Emotional Intelligence Development (2 day)

Course Overview

This is a fun and interactive workshop which gives a broad overview of the subject of emotional intelligence. Each of the competence areas are explored in an active and participative way.

Audience

For managers and other professionals who would like to deepen their knowledge and understanding of their own and other peoples' emotions in order to improve working relationships.

Skills Gained

• What are emotions and what effects do they have on us?
• What makes us think, feel and act the way we do?
• Recognising our emotions and how they impact on our behaviour
• Assessing current levels of emotional competence and areas we would like to handle better
• Exploring Self-awareness - are we choosing our responses, or are they habitual?
• Exploring Self-regulation - the importance of the physiological state on the psychological state and how to deal with disruptive emotions
• Exploring Motivation - raising energy to achieve goals and maintaining energy through setbacks
• Exploring Empathy - picking up on other emotions and tackling difficult subjects
• Status Interplay - exploring our reactions to other people and theirs to us
• Practice sessions using actors for the added reality dimension
• Action planning.

Course Outline

• Understand the key concepts of emotional intelligence
• Identify and respond to your emotions
• Assess your current levels of emotional competence
• Inspire more co-operation, trust and confidence in others
• Take control of situations and get the best possible outcome
• Resolve conflict more easily
• Build relationships based on trust
• Improve decision making and achieve better results.

Emotional Intelligence Development (2 day) / FEMIN