Windows 2000: Updating Support Skills from NT 4.0

Course Overview

This course is to provide Microsoft Windows NT 4.0 support professionals with the knowledge and skills necessary to support Microsoft Windows 2000-based networks. This is a performance-based course, designed around the job-related tasks a support professional must perform using new or modified features in the Windows 2000 operating system.

Skills Gained

At the end of the course, students will be able to:

• Install Windows 2000 and describe tools used for unattended installations.
• Install, configure, and troubleshoot the DNS Server Service.
• Explain the relationship between Active Directory structure and network organization.
• Install and configure Active Directory in a network.
• Populate Active Directory and manage Active Directory objects.
• Upgrade a Windows NT 4.0 network to Windows 2000.
• Install and configure RIS.
• Deploy RIS images to workstations.
• Manage desktop environments by using Group Policy.
• Manage software by using Group Policy.
• Install and configure Terminal Services.
• Configure and support Routing and Remote Access in Windows 2000.
• Configure smart cards, security policy, Internet Protocol Security, and the Encrypting File System.
• Support DHCP and WINS in Windows 2000.
• Manage file resources in Windows 2000.
• Create and manage dynamic volumes.
• Implement disaster-protection and disaster-recovery techniques in Windows 2000.

Prerequisites

Course 803-Administering Microsoft Windows NT 4.0, or equivalent skills and knowledge including:

• Creating and administering user and group accounts.
• Troubleshooting problems that prevent users from logging on to a network; managing network resources.
• Setting up and administering permissions for files and folders.
• Taking ownership of folders.
• Troubleshooting when users are unable to gain access to disk resources.
• Setting up a printing environment.
• Administering printers.
• Troubleshooting printing problems.
• Monitoring network resources.
• Backing up and restoring files and folders.
• Administering the Windows NT Server and Windows NT Workstation operating systems in real-world situations.

Course 922-Supporting Microsoft Windows NT 4.0 Core Technologies, or equivalent skills and knowledge including:

• Installing and configuring Windows NT.
• Creating and implementing system policies.
• Creating and managing partitions, file systems, and fault-tolerant volumes.
• Supporting running applications under Windows NT.
• Identifying network components and describing their function on a Windows NT-based computer.
• Installing and configuring network transport protocols.
• Installing and configuring network services on Windows NT Server.
• Implementing remote access service (RAS).
• Installing client software.
• Implementing and troubleshooting directory replication.
• Recognizing problems related to the boot process.
• Determining the appropriate action to take for common problems.

Additional Prerequisites:

• A thorough understanding of DHCP, WINS, and Internet Protocol (IP) subnetting and routing.
• Experience supporting networks and end users.

The course materials, lectures, and lab exercises are in English. To benefit fully from the instruction, students need an understanding of the English language and completion of the prerequisites.

Examinations

There are no Microsoft Professional Exams associated with this course.

• Course Outline

  Day 1

  Module 1: Installing Microsoft Windows 2000

  Topics

  • The Windows 2000 platform
  • Preparing for installation
  • Installing Windows 2000 from a compact disc
  • Installing Windows 2000 over a network
  • Identifying solutions to setup problems
  • Automating installations by using the Windows 2000 Setup Manager Wizard
  • Automating installations by using disk duplication

• Labs

Installing Windows 2000

Skills Gained

Students will be able to:

• • Identify the operating systems that are included in the Microsoft Windows 2000 platform.
  • Identify the differences between Microsoft Windows NT operating systems and Microsoft Windows 2000 operating systems.
  • Prepare for an installation of Windows 2000.
  • Install Windows 2000 from a compact disc.
  • Describe how to install Windows 2000 over a network.
  • Troubleshoot setup failures and recommend likely solutions.
  • Describe how to automate installations of Windows 2000 by using the Windows 2000 Setup Manager Wizard.
  • Describe how to automate installations of Windows 2000 by using disk duplication.

  Module 2: Implementing DNS in Windows 2000

  Topics

  Installing the DNS Server service

• Configuring zones in Windows 2000
• Testing the DNS Server service

• Labs

Installing and configuring the DNS Server service

Skills Gained

Students will be able to:

• • Install the DNS Server service.
  • Configure zones in Windows 2000.
  • Test the DNS Server service.

  Module 3: Installing Active Directory

  Topics

  • Introduction to Active Directory
  • Logical structure
  • Physical structure
  • Specific domain controller roles
  • Installing Active Directory
  • Verifying Active Directory installation
  • Managing single master operations
  • Using the domain administrator account

• Labs

Installing Active Directory

Skills Gained

Students will be able to:

• • Describe the role of Active Directory in Windows 2000.
  • Describe the logical structure of Active Directory.
  • Describe the physical structure of Active Directory.
  • Describe the roles of global catalog servers and operations masters in Active Directory.
  • Install Active Directory.
  • Verify Active Directory installation.
  • Manage single master operations by transferring and seizing single master operations roles.
  • Describe guidelines for using the domain Administrator account.

  Module 4: Creating the Physical Structure of Active Directory

  Topics

  Exploring the physical structure of Active Directory

• Implementing the physical structure or Active Directory
• Monitoring replication traffic

• Labs

Creating sites and subnets

Skills Gained

Students will be able to:

• • Describe the physical structure of Active Directory, including sites, site links, subnets, connection and server objects, replication within a site and between sites, and replication protocols..
  • Modify the physical structure by creating sites, subnets, site links, site link bridges, connection objects, and global catalog servers, and by moving server objects between sites.
  • Monitor replication traffic.

  Day 2

  Module 5: Administering Active Directory

  Topics

  • Creating and managing Active Directory objects
  • Managing groups
  • Controlling access to Active Directory objects
  • Adding object attributes to the global catalog
  • Delegating administrative control of Active Directory objects

• Labs

• Creating organizational units and user accounts
• Setting up groups
• Examining Active Directory security and delegating control

• Skills Gained

  Students will be able to:

• • Create organizational units, user accounts, and computer accounts.
  • Create and modify groups.
  • Explain how to control access to objects in Active Directory by using permissions.
  • Add object attributes to the Global Catalog.
  • Delegate administrative control of objects in Active Directory to support security-enhanced decentralized administration.

  Module 6: Upgrading a Network to Windows 2000

  Topics

  • Upgrade overview
  • Upgrading client computer operating systems
  • Upgrading member servers
  • Establishing the forest root
  • Upgrading primary domain controllers
  • Upgrading backup domain controllers
  • Switching from mixed mode to native mode

• Labs

Upgrading your Windows NT 4.0 network to Windows 2000

Skills Gained

Students will be able to:

• • Describe the network upgrade process.
  • Upgrade Windows client operating systems to Windows 2000.
  • Upgrade members' servers to Windows 2000.
  • Establish the forest root for the Windows 2000 Active Directory directory service.
  • Upgrade domain controllers to Windows 2000.
  • Switch a domain from mixed mode to native mode.

  Day 3

  Module 7: Deploying Windows 2000 Professional by Using Remote Installation Services

  Topics

  • Examining Remote Installation Services
  • Installing an RIS Server
  • Configuring remote installation options
  • Deploying images by using RIS
  • Creating an Remote Installation Preparation (RIPrep) image
  • Comparing CD-based images and RIPrep images
  • Identifying solutions to RIS problems

• Labs

Deploying Windows 2000 Professional by Using Remote Installation Services

Skills Gained

Students will be able to:

• • Describe the remote installation process.
  • Install and configure an RIS server.
  • Modify RIS configurations.
  • Deploy CD-based RIS images.
  • Create RIPrep images.
  • Compare CD-based and RIPrep images.
  • Provide solutions to potential RIS problems.

  Module 8: Using Group Policy to Manage Desktop Environments

  Topics

  • Introduction to Group Policy
  • Applying Group Policy
  • Examining the Group Policy interface
  • Configuring the registry by using Group Policy
  • Assigning scripts by using Group Policy
  • Redirecting folders by using Group Policy
  • Guidelines for implementing Group Policy

• Labs

• Implementing Group Policy
• Implementing administrative template and script policy
• Implementing folder redirection policy

• Skills Gained

  Students will be able to:

• • Explain the capabilities and structure of Group Policy, including Group Policy objects (GPOs), Group Policy containers (GPCs), and Group Policy templates (GPTs).
  • Apply Group Policy by creating a GPO, managing the access permissions of GPOs, and managing the inheritance of GPOs through the structure of the Active Directory directory service.
  • Configure Group Policy settings for administrative templates, scripts, and folder redirection.
  • Explain the guidelines for implementing Group Policy.

  Module 9: Using Group Policy to Manage Software

  Topics

  • Examining software deployment
  • Exploring software management technologies
  • Examining the software life cycle
  • Deploying software
  • Upgrading software
  • Removing software
  • Managing software
  • Identifying solutions to software deployment problems

• Labs

• Publishing and assigning software
• Upgrading and removing software

• Skills Gained

  Students will be able to:

• • Explain how Software Installation and Maintenance technology makes software deployment more efficient.
  • Explain how the Windows 2000 Software Installation and Maintenance technology uses Group Policy and Windows Installer to manage software.
  • Explain the four phases of the software life cycle: preparation, deployment, maintenance, and removal.
  • Use Group Policy to deploy software.
  • Use Group Policy to upgrade software.
  • Use Group Policy to remove software.
  • Explain how to manage software by configuring deployment options, managing file extension associations, and assigning software categories.
  • Explain how to troubleshoot common problems with software deployment.

  Day 4

  Module 10: Installing and Configuring Terminal Services

  Topics

  • Introduction to Terminal Services
  • Planning the Terminal Services installation
  • Installing Terminal Services and Terminal Services client software
  • Configuring Terminal Services for clients
  • Establishing a Terminal session
  • Installing applications on a Terminal server

• Labs

• Installing Terminal Services
• Installing an application

• Skills Gained

  Students will be able to:

• • Describe the purpose and use of Terminal Services.
  • Plan a Terminal Services installation.
  • Install Terminal Services and Terminal Services client software.
  • Configure Terminal Services for a multiple session environment.
  • Establish a Terminal session
  • Install applications on a Terminal server.

  Module 11: Configuring Remote Access

  Topics

  • Exploring new protocols
  • Configuring outbound connections
  • Configuring inbound connections
  • Examining remote access policies
  • Examining remote access policy evaluation
  • Creating a remote access policy
  • Implementing demand-dial routing
  • Implementing connection sharing
  • Configuring Network Address Translation (NAT)

• Labs

• Configuring a virtual private network (VPN) connection
• Creating a remote access policy and profile

• Skills Gained

  Students will be able to:

• • Describe the new protocols that Windows 2000 supports.
  • Configure outbound connections in Windows 2000.
  • Configure inbound connections in Windows 2000.
  • Explain remote access policy and profile concepts.
  • Evaluate remote access policies and profiles.
  • Create and configure a remote access policy and profile.
  • Install and configure demand-dial routing.
  • Install and configure connection sharing.
  • Install and configure NAT.

  Module 12: Securing Windows 2000

  Topics

  • Securing the logon process
  • Helping protect desktops and services by using Group Policy
  • Helping protect network traffic by using Internet Protocol Security (IPSec)
  • Helping protect files by using Encrypting File System (EFS)

• Labs

• Implementing security policy
• Implementing IPSec
• Encrypting files with EFS

• Skills Gained

  Students will be able to:

• • Help protect log on by using smart cards.
  • Help protect workstations and services by using Group Policy.
  • Help protect network traffic by using IPSec.
  • Help protect data files by using EFS.

  Module 13: Supporting DHCP and WINS

  Topics

  • New DHCP functionality
  • Authorizing a DHCP server in Active Directory
  • Examining dynamic update of DNS name servers
  • Configuring DHCP scopes in Windows 2000
  • Examining options classes
  • Examining Automatic Private IP Addressing
  • New WINS functionality

• Labs

Supporting DHCP in Windows 2000

Skills Gained

Students will be able to:v

• • Describe new DHCP functionality.
  • Authorize a DHCP server in the Active Directory directory service.
  • Explain dynamic update of DNS name servers.
  • Configure DHCP scopes in Windows 2000.
  • Explain the purpose and function of option classes.
  • Explain how Automatic Private IP Addressing works.
  • Describe new WINS functionality.

  Day 5

  Module 14: Managing File Resources

  Topics

  • Sharing and publishing file resources
  • Creating a Distributed file system (Dfs)
  • Exploring NTFS permissions
  • Managing disk quotas

• Labs

• Publishing a folder in Active Directory
• Creating a Dfs
• Configuring disk quotas

• Skills Gained

  Students will be able to:

• • Share and publish file resources.
  • Create a distributed file system.
  • Explain how to use NTFS permissions.
  • Manage disk quotas.

  Module 15: Performing Disk Management

  Topics

  • Windows 2000 disk storage types
  • Using Disk Management
  • Creating dynamic volumes
  • Performing common disk management tasks

• Labs

Working with dynamic storage

Skills Gained

Students will be able to:

• • Define Windows 2000 disk storage types.
  • Explain how to use Disk Management.
  • Create dynamic volumes.
  • Explain how to perform common disk management tasks.

  Module 16: Implementing Disaster Protection

  Topics

  • Disaster protection features in Windows 2000
  • Using fault-tolerant volumes
  • Examining advanced startup options
  • Examining the Recovery Console
  • Using the Backup utility

• Labs

• Implementing fault-tolerant volumes
• Using the Backup utility to restore Active Directory

• Skills Gained

  Students will be able to:

• Summarize the disaster-protection features in Windows 2000.
• Create Windows 2000 fault-tolerant volumes.
• Explain Windows 2000 advanced startup options.
• Explain how to use the Windows 2000 Recovery Console.
• Restore the Active Directory directory service using the Backup utility in Windows 2000.

Windows 2000: Updating Support Skills from NT 4.0 / MS1560 (M1560, MOC 1560)